Returns

Items may be returned within [30] days of delivery for a refund or store credit.

To be eligible, items must be unused, unworn, and in their original packaging with all tags attached.

Certain items are non-returnable for hygiene or safety reasons (e.g., [list specific categories like earrings, underwear, skincare, or custom items]).

Exchanges

We’re happy to exchange items for a different size, color, or style (subject to availability).

If the requested item is unavailable, we’ll issue store credit or a refund instead.

How to Start a Return or Exchange

Contact our customer care team at info@activecoco.com with your order number and the details of your request.

We’ll send you return instructions and, if applicable, a prepaid return label.

Pack your item securely and send it back.

Once received, we’ll process your return or exchange within [5–7 business days].

Refunds

Refunds are issued to the original payment method.

Please allow [5–10 business days] for the refund to appear on your account, depending on your bank or card provider.

Shipping fees are non-refundable, unless the return is due to our error or a defective product.

Damaged or Incorrect Items

If your order arrives damaged or incorrect, please contact us within [7 days] of delivery with photos, and we’ll make it right.

Questions?

We’re always here to help. Reach out anytime at HERE.